General indications: The following warranty conditions are available for all PCFixShop  Personal Computer PC's:  3-year warranty extension with on-site assistance within 2 working days following the service call. Coverage of the service: Free Help Desk for the entire warranty extension period. Priority repair service. Right to participate in special offers and promotions and upgrades at special price. Repairs at our service Centre will be made within 5 (most within 2) working days from product reception. Delivery fees are at PCFixShop 's expense and you will be reserved priority within our laboratories as an PCFixShop Warranty customer. All on-site repairs will be made from Monday to Friday, from 9am. to 6pm. Service calls to Call Centre, must be made before 2pm for next day service. Formality of purchase: PCFixShop Warranty is activated  from the PC purchase date. The purchase date must be documented by an invoice or sales receipt issued by PCFixShop.  Formality of activation:  Parts covered by the service: PCFixShop Warranty covers all PC part defects that prevent product use for the first twelve months completely*.  Parts covered for years two and three completely are the CPU, The Motherboard, Memory and Keyboard, Mouse and PC Case.  Replacement costs of other parts are borne by the customer (you may even source replacements yourself PCFix will agree suitability) all labour and callout costs are borne by PCFixShop.  *Parts not covered by the warranty service at all are damages due to negligence or careless use, incorrect maintenance. Repairs/hardware install maintenance by anyone other than PCFixshop personnel may invalidate your warranty, transport in unsuitable packaging, any cause not attributable to manufacturer's defects and small damages such as scratches, scores, etc. derived from routine product use are excluded from service coverage. The warranty does not cover malfunctions due to viruses/spyware or system conflicts due to the installation of drivers or peripherals, over-clocking (including unintentional) and other data loss for any reason.  In case of breakdown, customers should : Contact the PCFixshop  Call Centre for the necessary controls to determine the nature of the problem and receive pertinent instructions. For repairs at our service Centres: Package the product for collection and return if necessary. Follow the instructions given by the Call Centre operator on shipping/delivery to the nearest pcfixshop repair centre.  For on-site repairs: The Call Centre operator will send out an IT technician within the time period foreseen by the warranty extension normally within 48 hours at a time agreed with the customer.